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Privacy Policy

Last Updated: January 26, 2024

Introduction

wocu LLC (“wocu,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at wocu.io. By using wocu, you agree to the collection and use of information in accordance with this policy.

1.Information We Collect

1.1 Information you provide directly

We collect information you provide when creating an account or using our services, including:

  • Full name, email address, phone number, and physical address
  • Profile photo, bio, and cultural background
  • Payment information (processed securely by Stripe)
  • Identity verification documents (processed by Veriff)
  • Content you submit such as workshop listings, messages, and reviews

1.2 Information collected automatically

When you use wocu, we automatically collect certain information including:

  • IP address, browser type and version
  • Device type and operating system
  • Pages visited and time spent
  • Referring URLs
  • General geographic location based on IP address

1.3 Information from third parties

We may receive information about you from third party services including Stripe (payment processing and identity verification), Veriff (identity verification), Google (if you sign in with Google), and analytics providers.

2.How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve the wocu platform
  • Process bookings and payments
  • Verify your identity as required by our platform
  • Facilitate communication between hosts and guests
  • Send transactional emails such as booking confirmations, cancellation notices, and review requests
  • Send service updates and important account notifications
  • Comply with legal obligations
  • Prevent fraud and ensure platform safety
  • Resolve disputes and enforce our Terms of Service

3.How We Share Your Information

3.1 With other members

When you book a workshop, your first name and profile photo are shared with the host. When you host a workshop, your first name, profile photo, and bio are visible to guests and the general public on your workshop listing. Your full address is only shared with guests who have a confirmed paid booking.

3.2 With service providers

We share your information with trusted third party service providers who assist us in operating our platform, including:

  • Stripe — payment processing and host payouts
  • Veriff — identity verification
  • Resend — email delivery
  • Supabase — database and authentication services
  • Vercel — hosting and deployment

These providers are contractually obligated to protect your information and may only use it to provide services to wocu.

3.3 For legal reasons

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of wocu, our members, or the public.

3.4 Business transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and a prominent notice on our platform before your information becomes subject to a different privacy policy.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

5.Your Rights and Choices

You have the following rights regarding your personal information:

  • Access — You may request a copy of the personal information we hold about you.
  • Correction — You may update or correct inaccurate information through your profile settings or by contacting us.
  • Deletion — You may request deletion of your personal information by deleting your account or contacting support@wocu.io.
  • Portability — You may request a copy of your data in a machine readable format.
  • Objection — You may object to certain uses of your information, such as marketing communications, through your notification preferences in your account settings.
  • Withdrawal of consent — Where we rely on your consent to process your information, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at support@wocu.io. We will respond to your request within 30 days.

6.Cookies and Tracking

wocu uses cookies and similar tracking technologies to operate and improve our platform. We use:

  • Strictly necessary cookies required for the platform to function
  • Authentication cookies to keep you logged in
  • Analytics cookies to understand how our platform is used

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the wocu platform.

7.Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encrypted data transmission via HTTPS
  • Secure storage of passwords using industry standard hashing
  • Restricted access to personal data by wocu personnel
  • Regular security reviews

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8.Children's Privacy

wocu is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information immediately. If you believe we have collected information from a child under 18, please contact us at support@wocu.io.

9.Third Party Links

Our platform may contain links to third party websites or services that are not operated by wocu. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites. We encourage you to review the privacy policy of every site you visit.

10.Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page, updating the “Last Updated” date, and sending you an email notification at least 30 days before the changes take effect. Your continued use of wocu after any changes constitutes your acceptance of the new Privacy Policy.

11.California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, and disclose
  • The right to delete your personal information
  • The right to opt out of the sale of your personal information (note: wocu does not sell personal information)
  • The right to non-discrimination for exercising your privacy rights

To exercise your California privacy rights, please contact us at support@wocu.io.

12.Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

wocu LLC

418 Broadway STE N

Albany, NY 12207

Email: support@wocu.io

Questions about your privacy? Contact us at support@wocu.io